Illustrative example, not an actual client case study.
The situation
A 40-room independent hotel in a UK city centre was underperforming against comparable properties nearby. Occupancy lagged the local market, room rates stayed largely flat across the year despite strong seasonal demand, and the owner had little visibility over department-level costs. Housekeeping and front-of-house rotas were fixed rather than built around forecast occupancy, which drove unnecessary overtime during quiet periods and left the hotel short-staffed at peak times.
The approach
A full operational review covered revenue management, staffing, housekeeping and F&B. Work included introducing dynamic, demand-based pricing across OTAs and the hotel’s own website, rebuilding rotas around forecast occupancy instead of fixed shift patterns, renegotiating key supplier contracts, and putting a simple weekly reporting structure in place so the owner could track revenue, costs and labour against budget for the first time.
Typical outcome
Independent hotels going through this kind of review commonly see occupancy and average rate improve within two to three months, a meaningful reduction in labour cost as a percentage of revenue, and clear, owner-level visibility into where money is being made and lost.
This is an illustrative example based on the type of work Andreas carries out with independent hotels, not a verified client result. Genuine, documented case studies will be added here as they become available, with client permission.
