Practical notes on running an independent hotel profitably, written from the operating side of the business rather than the marketing side. Each piece works through a real problem with real numbers: what it costs, what to change, and what happens when you do.
How to Reduce Costs in a Small Hotel
The five lines where the money actually leaves — payroll and the rota, housekeeping, F&B margin, contracts and commission — what to look at in each, and the savings that cost more than they save.
Does Your Hotel Actually Need a Consultant?
The signs that say yes, the signs that say no, and the questions worth asking anyone before you hire them. Written by someone who does this for a living, so judge the argument rather than the source.
What a Hotel Operational Review Actually Covers
What gets read before the visit, what gets looked at on site, what you are left with afterwards — and the four things a review is not.
How AI Can Manage Your Hotel Inbox
A worked example for a 40-bedroom independent hotel: how AI handles routine guest email, how many administration hours it takes out of the week, and how enquiries turn into bookings instead of a backlog.
More are on the way, covering OTA commission, staffing models and day-to-day pricing. If there is something you would find useful, get in touch and it may well become the next one.